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Refund Policy

At PixelfyTech, we are committed to delivering high-quality services and products that meet our clients’ needs. However, we understand that there may be situations where a client may need to request a refund. This policy outlines the conditions and procedures for requesting refunds for our services, including online payments and hosting services, as well as digital products and services.

1. Covered Services and Products

This refund policy applies to all services and products offered by PixelfyTech, including but not limited to:

  • Website design and development
  • SEO and SEM services
  • Social media marketing
  • Email marketing campaigns
  • Content creation and management
  • Hosting services
  • Digital products (e.g., guides, eBooks)

2. Refund Request Period

Clients may request a refund within 30 days of the initial payment date, provided that the project has not been completed and delivered. No refunds will be issued once the final project has been delivered or the digital product has been downloaded.

3. Conditions for Refund

Refunds will be granted under the following conditions:

3.1 Provider’s Failure

If PixelfyTech fails to meet the obligations and deliverables agreed upon in the contract without valid justification, and corrective actions have not been taken within a reasonable timeframe, the client will be entitled to a full refund of the payments made.

3.2 Client’s Cancellation

If the client decides to cancel the project before completion, a partial refund will be issued based on the services already provided and the work completed up to the cancellation date. The refund amount will be determined by PixelfyTech after assessing the project’s progress.

3.3 Client’s Lack of Collaboration

If the client fails to provide the necessary materials or does not actively collaborate in the project’s development, resulting in significant delays, PixelfyTech reserves the right to retain a proportional part of the payment as compensation for the time and effort invested.

3.4 Hosting Services

For hosting services, no refunds will be granted once the hosting account has been created and provided to the client, unless the refund request is made within the first 24 hours of the account activation.

3.5 Digital Products

For digital products such as guides and eBooks, no refunds will be granted once the product has been downloaded. If the digital product is found to be defective or not as described, a replacement or alternative solution will be offered.

4. Online Payments

All online transactions are subject to the terms and conditions of our payment processor. Refunds for online payments will be processed through the same payment method used for the original transaction.

5. Refund Request Process

To request a refund, clients must follow these steps:

Submit Request: Send an email to info@pixelfytech.com with the subject «Refund Request» and include the following information:

  • Client’s name
  • Order number or project reference
  • Reason for the refund request
  • Supporting evidence or documentation (if applicable)

Evaluation of Request: PixelfyTech will review the request and evaluate the validity of the refund based on the conditions set forth in this policy.

Resolution and Refund: If the request is approved, the refund will be processed and issued within 14 business days of approval. The refund will be made using the same payment method as the original transaction, unless another method is agreed upon with the client.

6. Exceptions and Limitations

  • No refunds will be issued for services that have been completed and delivered as per the agreed terms in the contract.
  • No refunds will be issued for significant changes requested after the final project delivery.
  • Refunds do not include costs for third-party services or administrative fees incurred during the project.
  • No refunds will be issued for digital products once they have been downloaded, unless the product is found to be defective or not as described.

7. Consumer Guarantees

Under the Australian Consumer Law (ACL), our goods and services come with guarantees that cannot be excluded. For major failures with the service, you are entitled to:

  • Cancel your service contract with us; and
  • A refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel the contract and obtain a refund for the unused portion of the contract.

8. Contact Information

For any inquiries related to this refund policy, please contact our support team at info@pixelfytech.com or call us at +61 410 970 859.